FAQ
Frequently Asked Questions (FAQ)
We’ve gathered the most common questions to help you shop confidently at Chicgrove.
🛍️ Orders & Payments
Q: How can I place an order?
A: Simply browse our store, add your favorite items to your cart, and complete checkout using our secure payment options.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods depending on your country.
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes, please contact us at support@chicgrove.com within 24 hours of placing your order. After that, your order may already be in processing.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: Delivery usually takes 7–12 business days depending on your country. Processing time is typically 1–3 business days before shipping.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide including the US, UK, Canada, Australia, and New Zealand.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track your package through the carrier’s website.
Q: What should I do if I didn’t receive my package?
A: Please contact support@chicgrove.com with your order number, and we’ll help locate your package immediately.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase.
Q: How do I start a return?
A: Email support@chicgrove.com with your order details and reason for return. We’ll send you a return label and instructions.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, we process refunds within 10 business days to your original payment method.
💳 Product Information
Q: Are your products high quality?
A: Absolutely. We carefully select and test each product to meet our high-quality standards before offering it in our store.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us on Instagram @chicgrove to get updates on sales and exclusive offers.
🧾 Other Questions
Q: I entered the wrong shipping address — what should I do?
A: Contact us immediately at support@chicgrove.com. If your order hasn’t shipped yet, we’ll update your address.
Q: My package arrived damaged — what now?
A: Send us photos of the damaged item and packaging to support@chicgrove.com within 48 hours of delivery. We’ll arrange a replacement or refund.
Q: Do you have a physical store?
A: No, Chicgrove operates exclusively online to offer the best prices and faster service.
💬 Still Need Help?
If your question isn’t listed here, our support team is happy to help.
📧 Email: support@chicgrove.com
🕒 Response time: within 24–48 business hours
Contact form
Our customers tell it better than we do!
Excellent
4.7/ 5
based on 9 067 reviews
Verified Buyer
“Absolutely love these shades! Super lightweight and the quality feels premium. I get compliments every time I wear them.” “Absolutely love these shades! Super lightweight and the quality feels premium. I get compliments every time I wear them.” “Absolutely love these shades! Super lightweight and the quality feels premium. I get compliments every time I wear them.”
Emma W.
Verified Buyer
“I was looking for eco-friendly sunglasses that still look stylish — Nimbus nailed it. Comfortable fit and great protection from the sun.” “I was looking for eco-friendly sunglasses that still look stylish — Nimbus nailed it. Comfortable fit and great protection from... “I was looking for eco-friendly sunglasses that still look stylish — Nimbus nailed it. Comfortable fit and great protection from the sun.”
James L.
Verified Buyer
“These are my new go-to sunglasses. The aviator style is timeless, and I really appreciate that they’re made with recycled materials.” “These are my new go-to sunglasses. The aviator style is timeless, and I really appreciate that they’re made with recycled... “These are my new go-to sunglasses. The aviator style is timeless, and I really appreciate that they’re made with recycled materials.”
Sofia R.
Verified Buyer
“Perfect fit! I have a wider face and usually struggle with sunglasses, but these adjust so well. Plus, they come with a really nice protective case.” “Perfect fit! I have a wider face and usually struggle with sunglasses, but these adjust so well. Plus, they come... “Perfect fit! I have a wider face and usually struggle with sunglasses, but these adjust so well. Plus, they come with a really nice protective case.”
Daniel P.
Verified Buyer
“I bought them for vacation and wore them every single day. No headaches, no slipping, just comfort. Totally worth it!” “I bought them for vacation and wore them every single day. No headaches, no slipping, just comfort. Totally worth it!” “I bought them for vacation and wore them every single day. No headaches, no slipping, just comfort. Totally worth it!”
Hannah M.
Verified Buyer
“The quality is outstanding. The frame feels solid but not heavy, and the lenses give clear vision even in bright sunlight.” “The quality is outstanding. The frame feels solid but not heavy, and the lenses give clear vision even in bright... “The quality is outstanding. The frame feels solid but not heavy, and the lenses give clear vision even in bright sunlight.”
Alex G.
Verified Buyer
“I’m obsessed! These shades make every outfit look 10x cooler. I’ll definitely be grabbing another pair in a different color.” “I’m obsessed! These shades make every outfit look 10x cooler. I’ll definitely be grabbing another pair in a different color.” “I’m obsessed! These shades make every outfit look 10x cooler. I’ll definitely be grabbing another pair in a different color.”
Nora T.
Verified Buyer
“As someone who drives a lot, I really appreciate how well they block glare. Stylish AND practical!” “As someone who drives a lot, I really appreciate how well they block glare. Stylish AND practical!” “As someone who drives a lot, I really appreciate how well they block glare. Stylish AND practical!”
Liam S.
Verified Buyer
You can tell they care about detail. You can tell they care about detail. You can tell they care about detail.
Clara J.
Verified Buyer
“Lightweight, stylish, eco-friendly, and protective. Honestly, the best sunglasses I’ve ever owned.” “Lightweight, stylish, eco-friendly, and protective. Honestly, the best sunglasses I’ve ever owned.” “Lightweight, stylish, eco-friendly, and protective. Honestly, the best sunglasses I’ve ever owned.”
Michael B.
Chicgrove
Step into the sun with Nimbus Drop Shades – timeless aviator style with a modern twist.
Lightweight, eco-friendly, and built for all-day comfort.
Look good, feel confident, and protect your eyes the sustainable way.
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FREE SHIPPING
Free delivery on all orders.
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30 DAYS WARRANTY
Try us for 30 days. Don't like it? Full refund.
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SIMPLE RETURNS
Very simple and clear returns policy.
